FAQ
Our commitment is to be your trusted seller. Each of your purchases motivates us to do better.
For Retail Buyers
Can products be returned or exchanged?
(1) Generally no. To prevent cross-contamination and ensure your pet's health, all orders are final. Please double-check sizes before purchasing.
(2) Unopened merchandise may qualify for return/exchange via "Urgent Quality Support"– we'll protect your rights.
(3) Customized goods are strictly non-returnable.
What if I chose the wrong size/color?
Cancel your order within 24 hours to reorder. Changes are impossible once shipped.
Can you source products I found elsewhere?
Yes! Subscribe and email product details/ideas. We'll customize or procure the items for you.
Why is delivery time longer?
We select optimal inventory from suppliers, conduct quality checks, and repackage – saving you time/money on potential issues.
Product size differs from description?
Hand-measured goods may have 0.5-1 inch variance. Contact "Urgent Quality Support" for significant deviations.
Why color discrepancies?
Supplier-provided images vary under different lighting. Display differences also occur across devices.
For Bulk Buyers
Minimum Order Quantity (MOQ)?
10 units. Higher quantities = bigger discounts.
Shipping methods?
- Under 10kg: Air Freight (7-20 business days)
- Over 10kg: Sea Freight (15-40 business days)
How to get quotes/contracts?
Click "Wholesale Line" button at Contact page
Country of origin?
China – leveraging its manufacturing capacity for diverse sourcing and competitive pricing.
For Custom Buyers
Can all products be customized? Even unlisted ones?
Yes! Share your ideas via "Custom Design Consultant" on our Contact Us page – we'll make it happen.
Why longer lead times for custom orders?
Factory sourcing → material procurement → production → quality control → shipping. Every step ensures your satisfaction.Thank you for your patience
What info is needed for customization?
Provide:
(1) Pet's name/gender/breed
(2) Pet photos
(3) Detailed measurements
(4) Color/decor preferences
(5) Contact our ''Custom Design Consultant''at contact us page.
Can custom products be returned?
No. Unique custom items are final sale (24h cancellation policy doesn't apply).
About Packing Videos
How to request packing videos?
Subscribe and add "PACKING VIDEO REQUESTED" in order notes. We'll email footage showing:
(1) Full item display
(2) Detail close-ups
(3) Sealed box proof