1. General Hygiene Restriction
To ensure pet safety and prevent cross-contamination:
– Opened/used products cannot be returned. please double-check size/color before purchase.
– Unopened items: Eligible for return within 3 days, with return shipping costs borne by the buyer.
2. Quality Issue Resolution
– If there are quality issues (e.g., damaged products, wrong items shipped), please
✓ Provide unboxing video & photos clearly showing the issue
✓ Contact support within 48 hours of delivery
– Shipping costs for quality-related issues will be covered by the seller.
3. Customized Products
Due to their unique nature:
– Non-returnable after design confirmation. Before shipping, the seller will confirm the design with the buyer.
– No returns/exchanges are allowed unless there are quality issues (e.g., damage, wrong items). If such issues occur, please provide unboxing proof(video/photo), and the seller will either compensate or reship.
» Seller offers replacement or compensation
» Reshipping fees will be covered by the seller.
4. Processing Timeline
– Returns/exchanges cannot be requested before delivery. Claims filed before delivery will be denied
– After receiving the product, if you need a return/exchange, follow the above policies for after-sales service.
5.For returns/exchanges, customers must return the complete original shipment including:
– Main product(s)
– Free gifts/promotional items
– Thank-you cards/documentation
– Original packaging (inner/outer)
– All accessories/components